Refund Policy

Serene Space Home Decor Refund Policy

At Serene Space, we strive to provide our customers with the highest quality home decor products and exceptional service. However, if you are not completely satisfied with your purchase, we are happy to assist you with a refund or exchange under the following guidelines:

**1. Eligibility for Refund:**
- Products must be returned within **30 days** of purchase for a full refund.
- Items must be unused, in their original condition, and in the original packaging.
- Custom-made or personalized items are not eligible for a refund unless there is a defect or error on our part.

**2. Refund Process:**
- To initiate a refund, please contact us at [Insert Contact Email] or [Insert Contact Phone Number] within 30 days of receiving your order.
- Please provide your order number, item details, and reason for the return.
- Once we confirm your return, you will receive instructions on how to ship the item back to us.

**3. Shipping Costs:**
- Customers are responsible for the return shipping costs unless the item is defective or an error occurred in your order.
- Original shipping charges are non-refundable.

**4. Inspection and Approval:**
- Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
- If the return is approved, we will process your refund to the original payment method within **7-10 business days**.

**5. Damaged or Defective Items:**
- If you receive a damaged or defective product, please notify us within **7 days** of delivery. We will offer a full refund or send a replacement, depending on your preference.
- Photos of the damaged item will be required for verification.

**6. Exchanges:**
- If you would like to exchange an item for a different product, please follow the refund process and place a new order for the replacement item.

**7. Non-Refundable Items:**
- Gift cards, sale items, and any items marked as "final sale" are non-refundable.

We are here to help! If you have any questions or need assistance with a return, please reach out to our customer service team. Thank you for shopping at Serene Space Home Decor.

**Contact Us:**
[Insert Contact Email]  
[Insert Contact Phone Number]